General Refund Policy
For US/Canada Returns:
You may return any product sold by JayLab Pro, Inc. within 60 days of the date of delivery for a refund (shipping fees are non-refundable). Only two opened bottles from a multiple bottle order will be accepted for full refund within the 60 day allowance, the rest must be sealed and unopened. If the order is being returned within 30 days of the date of delivery, then only one opened bottle from the same multiple bottle order will be accepted for a full refund.* The cost of return shipping is the responsibility of the customer, and all items should be returned in their original product packaging.
Any package returned as REFUSED (meaning you do not open the package and do not pay the shipping fees to send it back to us) will be charged a refusal fee of 10% of the order amount which will be deducted from the customer’s refund.
Additionally, packages returned as “undeliverable” may be reshipped at the customer’s expense. If a package is returned as “undeliverable” and the customer no longer wishes to receive the package, a $9.99 return shipping fee will be deducted from any refund if the address error was the customer’s error. If the return was a result of our error JayLab Pro will pay the cost of return shipping plus refund the original cost of shipping.
Receiving a Refund
After we receive and process your return we will refund your product or products.
This time period includes:
• 5 to 7 business days for us to receive your return from the shipper
• 12 to 14 business days for Warehouse (us) to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please email CustomerCare (@) jaylabpro.com to request a return authorization form and number.
JayLab Pro, Inc.
Care of JetPack Fulfillment
285 Northeast Ave
Tallmadge, OH 44278
How Refunds are Issued
If you paid by...
Your refund will go to...
...after your return is processed
5-7 business days
Bank Account/Debit Card
Bank Account/Debit Card
5-10 business days
International Return Policy Restrictions
If your order is returned to us as banned / restricted products, wrong address, or because no one was available to accept delivery, we will refund your credit card as follows: the amount of your order minus initial shipping charges as well as other charges we may incur due to the refusal, including but not limited to warehousing fees, quarantine fees, and returned shipping fees. If a reship is requested, customer is responsible for the original cost of the shipment, including shipping charges. If you have not read the international policies already, please click here to read: International Guidelines
*JayLab Pro, Inc. reserves the right to make exceptions to this return policy if deemed applicable.